uscensus banner
| MAIN | SEARCH | FEEDBACK | FAQ | GLOSSARY | COUNTRIES | MAPS | ITA HOME PAGE |

Custom Search

MAIN CATEGORIES:
1. Population
2. Vital Statistics
3. Health and Nutrition
4. Education
5. Law Enforcement, Courts
and Prisons
6. Geography and Environment
7. Parks, Recreation, Travel
8. Elections
9. State and Local Government
Finances and Employment
10. Federal Government
Finances and Employment
11. National Defense and
Veterans Affairs
12. Social Insurance and Human
Services
13. Labor Force, Employment,
and Earnings
14. Income, Expenditures, and
Wealth
15. Prices
16. Banking, Finance, and
Insurance
17. Business Enterprise
18. Communications and
Information Technology
19. Energy
20. Science and Technology
21. Transportation - Land
22. Transportation - Air
and Water
23. Agriculture
24. Natural Resources
25. Construction and Housing
26. Manufactures
27. Domestic Trade and
Services
28. Foreign Commerce and Aid
29. Outlying Areas
30. Comparative International
Statistics
31. Industrial Outlook
32. 1997 Economic Census





1075. Consumer Complaints Against U.S. Airlines

[Calendar year data. See source for data on individual airlines]

 
COMPLAINTS Complaints
Complaint category
1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999
 
          Total 10,802 40,985 21,493 10,553 7,703 6,106 5,639 4,438 5,179 4,629 5,782 6,394 7,980 17,381
 
Flight problems 1 3,390 18,019 8,831 4,111 3,034 1,877 1,624 1,211 1,586 1,133 1,628 1,699 2,270 6,469
Customer service 2 702 3,888 2,120 1,002 758 714 695 599 805 667 999 1,418 1,716 3,664
Ticketing/boarding 3 687 2,458 1,445 821 624 659 680 577 598 666 857 904 805 1,328
Disability 4 (NA) (NA) (NA) (NA) (NA) (NA) (NA) (NA) (NA) (NA) (NA) (NA) 331 526
Baggage 2,149 7,438 3,938 1,702 1,329 883 752 627 761 628 882 826 1,105 2,353
Refunds 1,627 3,313 1,667 1,023 701 783 721 482 393 576 521 531 601 940
Oversales 5 849 2,122 1,353 607 399 301 265 257 301 263 353 414 387 673
 
Fares 6 468 937 455 341 312 388 573 398 267 185 180 195 276 584
Advertising 122 344 141 89 96 96 54 51 94 66 61 57 39 57
Tours 33 90 37 22 29 23 12 16 127 18 16 13 23 28
Smoking 311 888 546 232 74 30 25 30 20 15 13 5 (7) (7)
Credit 40 101 35 19 5 10 10 4 2 4 3 1 (7) (7)
Other 424 1,387 925 584 342 342 228 186 225 408 269 331 427 759


NA Not available.
1 Cancellations, delays, etc. from schedule.
2 Unhelpful employees, inadequate meals or cabin service, treatment of delayed passengers.
3 Errors in reservations and ticketing; problems in making reservations and obtaining tickets. Includes disability complaints prior to 1998.
4 Prior to 1998, included in ticketing/boarding
5 All bumping problems, whether or not airline complied with DOT regulations.
6 Incorrect or incomplete information about fares, discount fare conditions, and availability, etc.
7 Included in "Other" beginning 1998.

Source: U.S. Dept. of Transportation, Office of Consumer Affairs, Air Travel Consumer Report, monthly.

http://www.bts.gov/ntda/oai/



https://allcountries.org/uscensus/1075_consumer_complaints_against_u_s_airlines.html

These tables are based on figures supplied by the United States Census Bureau, U.S. Department of Commerce and are subject to revision by the Census Bureau.

Copyright © 2006 Photius Coutsoukis and Information Technology Associates, all rights reserved.